Shipping & Faqs

SHIPPING & FAQS

Since we do not have garments ready-made and every garment is custom made one by one, and hand sewn to fit our customers specific size, height, color request ,and shape orders can take 2-4 weeks to be completed depending on the current volume of orders. After your order has been complete you will receive a confirmation email stating that your order has shipped along with a tracking number. Please allow 3-10 business days for your order to arrive.

 

How will I know when my order has shipped?

After your order has been completed you will receive a confirmation email stating that your order has shipped along with a tracking number. Please allow 2-5 business days for your order to arrive after receiving your shipping confirmation.

How far in advance should I set up a consultation for a custom prom dress?

The sooner the better. Due to such a high volume in custom prom request, please set your consultation up at 2-3 months in advance to the date of your prom. Click prom inquiry for details.

How far in advance should I set up a consultation for a custom garment?

At least 1 month in advance. Click custom request

for more details.

What is a consultation?

A consultation is a meeting between designer Charles Sterling & the customer in which all details for a custom garment such as pricing, design, fabrics and measurements will be discussed.

How do I measure myself?

Please visit our size chart, there you will find detailed instructions of how to take your own measurements.