Our Policy

Hello Gorgeous

Thank you for considering booking Charles Sterling!

Please read the following in its entirety.

ABSOLUTELY NO REFUNDS

NO EXCHANGE

All Charles Sterling items are made to order.

Production time for C.Sterling Collections is 3 to 5 weeks

(business days)

Production time for customs is 5 to 7 weeks business

days)

We recommended booking 2-6 months in advance.

Especially during peak season. January through June is peak season. So if your event is during that time frame we highly

recommend booking in advance.

If you need it sooner please email us at

charlessterlingcollections@gmail.com before placing your order to see if we can accommodate your request.

If rush production request is approved by us fees will be

discussed. Please note an order may not be cancelled once

you have paid.

We are located in Atlanta Ga. We ship worldwide. We do not

meet in person, shipping only. Consultations are available as

soon as tomorrow! Book yours today!

We offer our Sterling Collection Sizes S-XL our Sterling

Collection currently starts at $650 & up

We also will turn your dream custom design into reality!

Special Events Customs: Birthday's, baby shower's, concert's, dinner's, photoshoot's etc starts at $500 & up

Gown Customs: Red Carpet's, Ball's, Gala, Prom

starts at $1250 & up

To inquire on a Custom Design please refer to Custom

Inquiry page on the site.

If you purchase a signature collection item we will contact you directly within 24 hours to provide your estimated

completion date.

The only number we will communicate with you on, is the number used the time of your purchase. Please do not

Please do not reach out continuously for updates. If a client

decides to continuously reach out to check order status

before provided completion date, we will add $25 per interaction to the remaining total of the gown. In the event

something has changed and we are made aware of it an in

acceptable time you will not accrue any fees. In the rare

event your completion date has come and you haven't heard

anything from our team than you may contact us for an update.

REQUIRED FOR BOOKING

First name/last name

Email address

Best contact number

Full shipping address

Photo of DL/ID we use this to prevent fraudulent chargebacks. (you can mark out any info as long as we can see your name & photo)

NO DISRESPECT TOLERATED

If you can't conduct yourself in an appropriate manner, your deposit will be forfeited immediately!

Charles Sterling prides itself in offering the highest quality of fabric and materials to meet the expectations of our clientele.

All garments go through our Quality Assurance before being packaged for shipping. Therefore all sales are final. All items are made to order so we do not issue refunds on any items.

Cancelled Event: In the unfortunate event that your event is

canceled, you are still responsible for the full total of the dress which should be paid no later than the original Date

provided.

If you change your mind and want to cancel. You are still

responsible for the full total of the dress which should be paid no later than the original Date provided.

If the date is postponed, The balance will still be due by the original date provided. If the account isn't satisfied by then, the dress becomes property of Charles Sterling and can be

immediately sold for profit. If a payment arrangement is

needed please keep in contact with us.

We will store dresses no longer than 1 week after you

receive confirmation of completion. After the 7 days, a fee of $10 per day will be added. If longer then 2 weeks, item becomes property of Charles Sterling and can be immediately sold

for profit to fulfill your account.

Please note: We are closed Sunday & Monday.

We look forward to doing business with you!